fiaPrivacy Policy
This page describes what we collect when you use fia and how we keep that data protected. Our fia privacy policy applies to all members regardless of location, though we only serve jurisdictions where local law permits online gaming. When you register, deposit, withdraw, or participate in games on fia, you provide personal information that we handle according to the commitments outlined below.
We at fia take data protection seriously. Your account information, payment details, identity verification documents, and gaming activity are encrypted and stored securely. We do not sell personal data to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all data we hold. This policy explains what information we collect, how we use it, who has access to it, and what rights you have regarding your data on fia.
Read this policy carefully before opening an account. If you have questions about how we handle your data, contact our support team or use the contact details at the end of this page.
What Data We Collect on fia
We collect information in three categories: registration data, verification data, and activity data. During registration, we collect your email address, password, and basic personal details such as name and date of birth. We require this information to create your fia account and comply with anti-money-laundering regulations.
For verification, we collect identity documents—your national ID (KTP) and a recent selfie—to confirm your identity before you can deposit or withdraw. We also collect your location information during registration. This helps us verify that you reside in a jurisdiction where fia can legally operate. If our compliance review determines you are in a restricted region, we may decline your account or restrict access.
Activity data includes your deposit and withdrawal history, game stakes, outcomes, cashback calculations, tier progression, and referral activity. We log every transaction on fia for compliance, fraud detection, and account reconciliation. This data helps us calculate your weekly cashback, track tier points, and investigate disputes.
How We Use Your Data on fia
We use registration and verification data to operate your fia account, comply with legal obligations, and prevent fraud. Your identity documents confirm you are of legal age and eligible to participate in online gaming in your jurisdiction. We retain these documents for the duration of your account and for a period after closure as required by law.
Activity data is used to calculate promotions, settle game outcomes, process withdrawals, and detect suspicious patterns. Our fia system automatically calculates your weekly cashback every Monday based on your aggregate stake from the prior seven days. Your tier points accumulate from all game activity—lottery tickets, football bets on Liga 1 and Piala AFF, live-dealer stakes, and slot spins all count equally. We use activity logs to investigate disputes, confirm game outcomes, and verify bonus eligibility.
We may also use your data to send you account notifications, promotion updates, and support communications. We do not send marketing emails unless you opt in. You can manage communication preferences in your fia account settings at any time.
Third-Party Processors and Data Sharing on fia
We share data with third parties only when necessary to operate fia. Payment processors receive your payment method information to process deposits and withdrawals. Game providers receive your stake and outcome data to settle games and verify results. Our compliance partners receive identity and location data to verify eligibility and detect fraud.
We do not sell personal data to advertisers, data brokers, or marketing firms. We do not share your gaming activity with external parties except as required by law or court order. Our third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Our fia servers may be located internationally
Data stored on fia servers may be processed and stored outside your country. We apply the same security standards regardless of server location.
Your Rights Regarding Data on fia
You have the right to access your personal data on fia. Log into your account dashboard to view your registration details, verification status, activity history, and account balance. You can download your account data in standard formats by contacting our support team.
You have the right to correct inaccurate data. If your name, email, or other registration details are incorrect, contact our support team to request updates. We will verify your identity before making changes.
You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you request account closure, we will delete your personal data after a retention period specified by law. Outstanding balances will be returned to your original payment method before deletion.
You have the right to object to certain data processing. If you believe we are processing your data unlawfully, you may lodge a complaint with your local data protection authority.
Cookies and Tracking on fia
We use cookies to maintain your login session, remember your preferences, and analyze site usage. Essential cookies are required for fia to function; you cannot disable them without losing account access. Analytical cookies help us understand how members use fia so we can improve the platform. You can disable analytical cookies in your browser settings without affecting core functionality.
We do not use cookies to track you across other websites. Our cookies are limited to fia.best and do not follow you to external sites.
Data Security and Retention on fia
We encrypt all data in transit using industry-standard TLS encryption. Your password is hashed and never stored in plaintext. Payment information is tokenized; we do not retain full card or account numbers. Identity documents are encrypted and stored on secure servers with restricted access.
We retain your data for as long as your account is active, plus a retention period required by law for compliance and dispute resolution. After account closure, we delete personal data except where legal obligations require retention. Activity logs may be retained longer for fraud investigation and regulatory compliance.
Contact Us About Your Data on fia
If you have questions about our fia privacy policy, want to access your data, or wish to exercise your rights, contact our support team through Live Chat or email. We will respond to data requests within the timeframe required by applicable law, typically within 30 days.
- Email: [email protected]
- Live Chat: available through your fia account dashboard
- Mailing address: fia Compliance, Jakarta, Indonesia
Policy Updates and Jurisdiction Notice
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through your fia account. Continued use of fia after notification constitutes acceptance of updated terms.
Our fia privacy policy is governed by the law of the jurisdiction where fia operates. If you reside in a jurisdiction with specific data protection laws—such as GDPR in Europe or similar regional frameworks—those laws may provide additional rights beyond what we describe here. We comply with applicable local laws in all jurisdictions where we operate.
We at fia are committed to protecting your privacy while delivering a secure gaming platform. Your data enables us to calculate cashback, process withdrawals, prevent fraud, and comply with legal obligations. We handle this responsibility carefully and transparently. If you have concerns about how we use your data, contact us immediately. Your trust is essential to fia, and we work continuously to maintain it through secure practices and clear communication.